Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

At Disney Cruise Line, every day is an opportunity to bring the magic of Disney to life. As an Assistant Port Adventures Manager, you’ll help create unforgettable experiences for our guests by supporting the planning, coordination, and execution of shore excursions across our global destinations. Take pride in forming genuine connections with our tour operators and onboard teams, upholding the highest standards of safety, integrity, and excellence. Guided by our Disney values, you’ll be part of a diverse and inclusive team that thrives in a professional and supportive environment.

In this role, you’ll manage the product development of Port Adventures, ensuring accurate record keeping, tracking reports, and supporting the production and delivery of exceptional port experiences. You’ll work closely with internal teams and external tour operators, and report directly to the Regional Port Adventures Manager.

Responsibilities:

Product Development & Site Inspections

• Ensure excursions meet Disney’s high standards for storytelling, safety, and service.

• Craft compelling and guest-focused tour descriptions that reflect Disney’s storytelling standards and accuracy of the product.

• Travel to existing ports to conduct site visits and evaluate excursion quality, safety, and guest satisfaction. 

• Build and maintain strong relationships with local tour operators and vendors.

• Track performance metrics, guest feedback, sales data to provide insight into future improvements

• Partner with Website team to update excursion content and pricing.

• Collaborate with Regional Manager and compile market research to ensure competitive and compelling product offerings.

Product Support

• Support the rollout and enhancement of Port Adventures programs across the fleet.

• Communicate product details to the inventory team and website team to begin sales as soon as possible.

• Assist in onboarding new vendors and maintaining compliance documentation.

• Collaborate with shipboard teams to ensure seamless execution of excursions.

Financial & Administrative Oversight

• Process invoicing, purchase orders, and payment workflows using MXP, AMOS and SAP.

• Assist preparing monthly accruals and resolving accounting discrepancies

Required Qualifications:

• Minimum 3 years working in travel / tour industry managing third party vendors

• Strong organizational and problem-solving skills

• Excellent communication and interpersonal abilities

• Demonstrated proficiency in Microsoft Office (Excel, PowerPoint/Keynote), MyJira, APEX, and SAP

• Ability to manage multiple projects and meet deadlines

• Understanding of WDW and DCL Policies and procedures

• Experience with creating contracts and legal agreements

Desired Qualifications:

• Familiarity with MXP, Seaware, and SharePoint systems

Required Education:

• Bachelor’s or Associate Degree in Tourism, Hospitality, or related field; or equivalent work experience

#DCLPJ

Job Tags

Similar Jobs