Job Description

Production Manager

Company Overview: Xclusive Auto Collision provides a wide array of services including collision repair, custom vehicle wraps, paint protection film installation, auto-body painting, full refinishing, vehicle restoration, and custom auto accessories. The company emphasizes skilled craftsmanship, attention to detail, and delivering quality results tailored to each customer's needs.

Position Summary: The Production Manager will oversee all shop operations from scheduling and job assignment through final quality control and delivery ensuring that every repair, paint job, wrap, or customization meets Xclusive's high standards, while maintaining efficient workflow and customer satisfaction.

Key Responsibilities:

• Manage and schedule all incoming jobs: collision repairs, paint jobs, wrap installations, restorations, custom work based on estimates and customer approvals.
• Assign tasks to technicians/teams appropriately based on their specialties (body work, paint, wrap, restoration, custom accessories).
• Supervise the work in progress; coordinate between departments (estimator, customer service, technicians, finishers) to ensure work flows smoothly and deadlines are met.
• Monitor quality control: inspect completed work for adherence to shop standards, safety protocols, paint/wrap finish quality, structural integrity, and customer expectations.
• Manage resources: technician staffing, materials (paint, wrap film, parts, finishing supplies), shop equipment, workspace scheduling to optimize throughput without compromising quality.
• Communicate with customers (or customer service/estimator) as needed regarding job status, timeline changes, special requests, or potential issues.
• Enforce safety, shop standards, cleanliness, and ensure compliance with any relevant regulations for painting, wrapping, or collision repairs.
• Mentor and train technicians/staff as needed to uphold quality, workmanship, and customer service standards.

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