Job Description

Omaha, Nebraska • In-Person • Part-time

Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued expansion, we’re growing fast and looking for service-minded professionals who want to grow with us.

This role is the launching point for your Milan career. You’ll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into:
• A steady and engaging call center role
• A team that invests in your training and development
• Higher-earning sales positions and future opportunities across Milan’s corporate and field teams

This part-time opportunity offers the same exposure, training, and development as our full-time roles, with added scheduling flexibility to fit your life.

About the Role

You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.

This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan’s standards.

Base Pay: $17 per hour
Incentive Pay: Hourly differentials and commission opportunities
Top Earners: $20-$22/hr in total hourly compensation
Hours: 16 to 22 per week
Shifts: Morning, evening, and weekend options
Shift Length: 4 to 5 hours
Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available.

What You’ll Do

• Respond to inbound calls, emails, texts, and chat from current clients
• Support appointment scheduling and assist with account questions
• Deliver empathetic, confident, solutions-focused service
• Assist inbound phone leads and book consultations when appropriate
• Follow standard processes and scripting to ensure consistency
• Document all client interactions accurately and completely
• Meet productivity and customer service expectations
• Participate in coaching, performance discussions, and development activities
• Support new initiatives and team improvements

Job Requirements

Minimum Requirements
• High school diploma or equivalent
• One year of customer service experience in a fast-paced environment
• Ability to manage multiple communication channels at once (calls, email, chat)
• Strong written and verbal communication skills
• Must type at least 60 words per minute
• Proven reliability, professionalism, and strong attendance
• Ability to maintain confidentiality and handle sensitive client information
• Comfortable working in a structured, metric-driven call center environment

Preferred Experience
• Call center experience
• Experience supporting customers via phone, chat, or email
• Experience with appointment scheduling or multi-channel service environments

Behavioral Strengths
• Customer Obsessed: Creates positive, supportive client experiences
• Drive for Results: Works with personal ownership and meets expectations
• Coachable: Open to feedback and eager to grow
• Calm Under Pressure: Performs well in high-volume environments
• Collaborative: Communicates clearly and works well within a team

Availability Requirements
• 16 to 22 hours per week
• Ability to work morning, evening, or weekend shifts

Why You’ll Love Working Here

You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career.

We also offer strong benefits and real advancement opportunities. Many team members move into roles such as:
• Client Coordinator with strong earning potential
• Quality and Training
• Corporate business operations
• Field sales supporting more than 400 clinics

Part-time employees receive competitive pay, bonus potential, and a positive, supportive, people-first environment. Full-time opportunities with full benefits are posted regularly and part-time team members are encouraged to apply.

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.

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