Job Description

Job Description

Join Our Team at Bacon!

Are you a night owl who thrives on helping others and keeping things running smoothly? Bacon Plumbing, Heating, Air & Electric is looking for a dedicated and compassionate Call Center Representative to be the voice of our company during late-night weekend hours.

In this vital role, you’ll be the first point of contact for customers experiencing plumbing, HVAC, or electrical issues after hours. You’ll provide reassurance, gather essential information, and coordinate fast, effective service using ServiceTitan to create jobs and assist with dispatch.

Why You’ll Love Working With Us:

• Be a hero to customers when they need it most
• Work remotely and independently during quieter hours
• Join a supportive team at a trusted name in residential services
• Gain valuable experience with top industry tools like ServiceTitan

If you’re calm under pressure, tech-savvy, and committed to top-notch customer care, we’d love to hear from you!

The work schedule is 48 hours/week. Hours are 7:00 PM - 7:00 AM, Friday - Monday. Work is fully remote.

About Bacon

Bacon was founded in 2011 and proudly remains a family-owned and operated company. Based in Rockwall, Texas, we have provided residents in the Dallas-Fort Worth Metroplex with professional, 5-star home services for over a decade.

Our owner, Brad Bacon, runs this business alongside his wife, sons, daughter, son-in-law, and uncle every day. And now, everyone on the Bacon team is considered part of the extended family. We’re always looking to grow that family with trained professionals who are committed to providing exceptional customer service to homeowners in our community.

Job Duties

• Answer inbound calls in a call center environment
• Troubleshoot customer needs in a timely manner
• Monitor emails, text messages, and virtual leads
• Maintain a friendly, personable, and positive attitude and disposition when responding to customer concerns
• Complete debrief forms after each technician call
• Verify that all necessary steps and checks are completed to ensure each job is ready for execution.
• Schedule installations and inspections in ServiceTitan, as required
• Update and process warranty registrations and extended warranty options for sales
• Ensure customer payments are collected and financing documents are properly completed and uploaded upon job completion
• Verify all job data in ServiceTitan is complete and accurate prior to job closeout and ensure readiness for export to Accounting within 24 hours of completion
• Ensure technicians inform customers about scheduled inspection
• Communicate with clients on subs, inspections, parts on order, and QC visits
• Perform other job-related tasks as assigned

Job Requirements

• Prior Call Center experience, preferably in residential Plumbing, HVAC, or Electric service
• Minimum of 2 years of customer service experience
• Strong verbal and written communication skills
• Highly organized with exceptional follow-through abilities
• Proficient in Microsoft Office and general computer skills
• ServiceTitan experience strongly preferred
• Ability to work long hours alone

Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

• Medical
• Dental
• Vision
• 401k with match
• Life Insurance
• PTO and paid holidays

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