Job Description

Job Description

Job Description

We are seeking two highly motivated, detail-oriented Customer Service Representatives who can deliver exceptional service, build long-term customer relationships, and support sales growth through proactive outreach. This role includes supporting existing customers and conducting light outreach to new potential clients such as follow-ups after quotes or checking in with lapsed accounts. The ideal candidate has a positive attitude, loves puzzles, and enjoys both helping people and being part of a driven, supportive team.

Key Responsibilities:

• Handle incoming customer communication via phone and email with speed, professionalism, and clarity
• Manage quotes, orders, and follow-ups using internal systems
• Ensure customer satisfaction throughout the ordering process
• Collaborate with internal departments (Sales, Inventory, Production) to meet customer needs
• Conduct outreach to existing customers to strengthen relationships and identify new opportunities
• Follow up with potential customers to move inquiries forward and keep quotes from falling through the cracks
• Track and record all interactions accurately and efficiently
• Contribute ideas to continuously improve service and internal processes

What Makes You a Great Fit:

• Strong communication skills — written and verbal
• Comfortable with computers and tech — Microsoft apps: Outlook, Excel, Word, Teams
• Organized and detail-oriented — nothing slips through the cracks
• Proactive and curious — asks smart questions, seeks better ways to serve
• Excellent phone presence — confident, warm, and clear
• Relationship-builder — connects easily with people and earns trust
• Independent and responsible — self-disciplined and reliable
• Goal-oriented and focused — works with purpose and drive
• Positive and upbeat — customers and colleagues feel your energy
• Creative problem-solver — loves puzzles and figuring things out

Qualifications (Not Required but Appreciated):

• Experience in B2B customer service or inside sales
• Familiarity with signage or manufacturing industries
• Comfortable navigating CRM or order processing platforms

Schedule: Monday-Friday, 8:30 AM - 5 PM 

Pay Rate: $18/hour

If this is a position that interests you, please contact our office at 941-946-8600!

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