Job Description
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional support to customers, ensuring their inquiries and concerns are addressed with professionalism and efficiency. This opportunity is ideal for individuals who thrive in a call center environment and are passionate about providing top-notch service.
***SHIFT: Monday - Friday, 10am - 7pm***
Responsibilities:
• Create and manage trouble tickets to resolve specific customer issues effectively.
• Clearly explain product features, pricing, and options in a manner customers can easily understand.
• Utilize customer service systems and tools efficiently to address customer needs in a timely manner.
• Follow established processes to handle routine problems, seeking guidance when necessary.
• Maintain high-quality service standards and meet call center performance metrics.
• Encourage customers to use self-service tools such as online platforms and applications.
• Inform customers about promotions, upgrades, and new product offerings.
• Provide accurate quotes and promote prepayment options to customers.
• Perform other duties as assigned, ensuring smooth and efficient service delivery.
• Proven experience in customer service or a call center environment....safety, safe chemical handling and fall restraints. Adhere to all company policies, plant rules and regulations including SQF and food safety. Comply with FDA, USDA, OSHA, and other regulatory agencies. Qualifications and Skills. ~ Excellent written & oral...
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