Job Description

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional support to customers, ensuring their inquiries and concerns are addressed with professionalism and efficiency. This opportunity is ideal for individuals who thrive in a call center environment and are passionate about providing top-notch service.

***SHIFT: Monday - Friday, 10am - 7pm***

Responsibilities:

• Create and manage trouble tickets to resolve specific customer issues effectively.

• Clearly explain product features, pricing, and options in a manner customers can easily understand.

• Utilize customer service systems and tools efficiently to address customer needs in a timely manner.

• Follow established processes to handle routine problems, seeking guidance when necessary.

• Maintain high-quality service standards and meet call center performance metrics.

• Encourage customers to use self-service tools such as online platforms and applications.

• Inform customers about promotions, upgrades, and new product offerings.

• Provide accurate quotes and promote prepayment options to customers.

• Perform other duties as assigned, ensuring smooth and efficient service delivery.

• Proven experience in customer service or a call center environment.
• Strong skills in data entry and ability to handle detailed information accurately.
• Proficiency in conducting research to resolve customer inquiries.
• Excellent written communication skills, including email correspondence.
• Ability to provide accurate quotes and explain pricing options to customers.
• Fluency in Spanish is highly desirable.
• Familiarity with customer service systems and tools is an advantage.
• Strong interpersonal skills and a commitment to delivering exceptional service.

Job Tags

Permanent employment, Contract work, Monday to Friday, Shift work,

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