Job Description
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional support to customers, ensuring their inquiries and concerns are addressed with professionalism and efficiency. This opportunity is ideal for individuals who thrive in a call center environment and are passionate about providing top-notch service.
***SHIFT: Monday - Friday, 10am - 7pm***
Responsibilities:
• Create and manage trouble tickets to resolve specific customer issues effectively.
• Clearly explain product features, pricing, and options in a manner customers can easily understand.
• Utilize customer service systems and tools efficiently to address customer needs in a timely manner.
• Follow established processes to handle routine problems, seeking guidance when necessary.
• Maintain high-quality service standards and meet call center performance metrics.
• Encourage customers to use self-service tools such as online platforms and applications.
• Inform customers about promotions, upgrades, and new product offerings.
• Provide accurate quotes and promote prepayment options to customers.
• Perform other duties as assigned, ensuring smooth and efficient service delivery.
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