Job Description
Join to apply for the Entry Level Call Center Representative role at National Service Bureau
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National Service Bureau (NSB) is a family?owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. With 35+ years of history, we have grown into a leading national agency and we are looking for Entry Level Call Center Representatives to join our growing team in Bothell, WA and Sarasota, FL.
Job Overview
Guaranteed hourly rate + uncapped commission ($65,000?110,000 OTE)
Hybrid schedule of work from home and in?office days
Full time, Monday to Friday schedule
Responsibilities
- Communicate via phone with clients from all backgrounds and personalities
- Make outbound calls 75+ per day
- Use software to log accounts and communicate with insurance companies
- Negotiate and lead conversations to recover the highest balances for our clients
- Coordinate with team members on account management
- Document accounts with proper notes to ensure quick communication
- Adhere to company policies and procedures
Requirements
- Training in?office
- Hybrid schedule after meeting collector target metrics
- Secure home office with dedicated high?speed Internet (cable, DSL, or fiber) and a hard?wired connection (no Wi?Fi)
- Private space free of background noise and distractions
- Clear and professional backdrop
- Empathy, professionalism, strong communication skills
- Motivation, positivity, attention to detail
- Time?management skills
- Computer and typing skills
- Experience using collaboration software for video sessions
Benefits
- 401(k) matching
- Performance?based bonus
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Training & development
Core Values
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
Culture & Environment
- Diverse and friendly team
- Work/life balance emphasis
- No nights or weekends
- Positive environment
- Performance?based incentives
- Advancement opportunities
Training & Expectations
NSBs training program begins on your first day and is designed to jump?start your career with the skills and experience needed to succeed in a hybrid environment. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training.
Compensation
Uncapped commission on the work you dotop 10% of collectors earning over $100,000 annually.
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Job Tags
Hourly pay, Full time, Work at office, Home office, Monday to Friday, Weekend work,