Job Description

Join to apply for the Entry Level Call Center Representative role at National Service Bureau

2 days ago Be among the first 25 applicants

National Service Bureau (NSB) is a family?owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. With 35+ years of history, we have grown into a leading national agency and we are looking for Entry Level Call Center Representatives to join our growing team in Bothell, WA and Sarasota, FL.

Job Overview

Guaranteed hourly rate + uncapped commission ($65,000?110,000 OTE)

Hybrid schedule of work from home and in?office days

Full time, Monday to Friday schedule

Responsibilities

• Communicate via phone with clients from all backgrounds and personalities
• Make outbound calls 75+ per day
• Use software to log accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Coordinate with team members on account management
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Requirements

• Training in?office
• Hybrid schedule after meeting collector target metrics
• Secure home office with dedicated high?speed Internet (cable, DSL, or fiber) and a hard?wired connection (no Wi?Fi)
• Private space free of background noise and distractions
• Clear and professional backdrop
• Empathy, professionalism, strong communication skills
• Motivation, positivity, attention to detail
• Time?management skills
• Computer and typing skills
• Experience using collaboration software for video sessions

Benefits

• 401(k) matching
• Performance?based bonus
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Training & development

Core Values

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

Culture & Environment

• Diverse and friendly team
• Work/life balance emphasis
• No nights or weekends
• Positive environment
• Performance?based incentives
• Advancement opportunities

Training & Expectations

NSBs training program begins on your first day and is designed to jump?start your career with the skills and experience needed to succeed in a hybrid environment. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training.

Compensation

Uncapped commission on the work you dotop 10% of collectors earning over $100,000 annually.

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Job Tags

Hourly pay, Full time, Work at office, Home office, Monday to Friday, Weekend work,

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