Job Description

Job Title: Front Desk & Sales Specialist / Lead Generator

Location: Wheat Ridge, CO (Hollywood Body & Face Medical Spa)

Employment Type: Full-Time (or Part-Time, flexible)

Reports To: Office Manager / Practice Lead

About Us

Hollywood Body & Face Wheat Ridge is a leading medical spa in Colorado dedicated to helping clients look and feel their best with advanced non-invasive aesthetic services including CoolSculpting, injectables, laser treatments, and skin rejuvenation. Our team prides itself on exceptional customer care, a welcoming atmosphere, and helping every client achieve their beauty and confidence goals. Hollywood Body & Face

Position Overview

We are seeking a friendly, energetic, and results-driven Front Desk & Sales Specialist / Lead Generator to be the first point of contact for clients visiting our Wheat Ridge location. This role is key in delivering outstanding customer service, managing incoming leads, driving sales of services and packages, and ensuring a smooth and positive experience for every client.

Key Responsibilities

Front Desk & Customer Service

• Greet clients professionally and warmly in person, by phone, and via email.
• Manage the reception area, scheduling appointments and confirming bookings.
• Answer questions about services, promotions, pricing, and treatment expectations.
• Maintain client records and ensure confidentiality of all information.

Sales & Lead Generation

• Actively follow up with prospective leads via phone, email, and text to convert inquiries into booked consultations or appointments.
• Promote med spa services, treatment packages, and retail products in a friendly manner.
• Educate clients on benefits of treatments and help match them to the right services.
• Track and report on lead generation results and sales performance.

File Auditing & Documentation

• Audit client files regularly to ensure accuracy, completeness, and compliance.
• Verify that consent forms, treatment notes, intake forms, and payment records are properly completed and stored.
• Identify and correct missing or incomplete documentation in a timely manner.
• Maintain strict confidentiality and adherence to HIPAA and clinic policies.

Communication & Follow-Up

• Send reminders and follow-up messages to current and potential clients to increase appointment bookings and retention.
• Collect and enter client interest and preference data to support outreach efforts.
• Assist with daily office tasks such as managing POS transactions, preparing client intake forms, and inventory management.
• Work collaboratively with treatment specialists and leadership to support clinic goals.

Qualifications

• Excellent communication and interpersonal skills with a warm, professional demeanor.
• Strong sales aptitude with a results-oriented mindset.
• Comfortable with phone outreach and follow-up communication .
• Ability to multitask in a fast-paced service environment.
• Organized with strong attention to detail.
• Experience in customer service, retail, medical spa, or fitness/beauty industry is a plus .
• Basic computer skills (scheduling software, email, CRM).

Preferred Skills

• Previous experience in lead generation, sales, or front desk roles.
• Knowledge or interest in aesthetic or wellness services (CoolSculpting, injectables, skin care).
• Ability to educate clients on benefits of services and facilitate bookings.

What We Offer

• Competitive pay with commission or bonus opportunities based on sales performance.
• Training and development in aesthetic services and client engagement.
• A supportive, professional team environment.
• Opportunity for career growth within a busy, reputable med spa.

How to Apply

Send your resume and a brief cover letter to team@hollywoodbodylaser.net (or apply in person at our Wheat Ridge location). We look forward to meeting you!

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