[Customer Service / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc., you will: Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Present a professional, courteous, and confident demeanor via verbal and/or written communications; Take ownership in assisting, researching, resolving, or escalating customer issues; Diligently and accurately document customer records and cases...Hiring Immediately >>