Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

Ecolab Inc.

Pest Control Technician Job at Ecolab Inc.

...Description We are looking for motivated, customer-focused individuals to join our team! Start your career as a Pest Control Technician in our 7-week comprehensive PAID TRAINING program designed to provide the tools and resources for you to be one of the...

University of New Mexico - Hospitals

PSYCHOLOGIST POST DOCTORAL Job at University of New Mexico - Hospitals

...This position is for Postdoctoral Fellow to complete a one year Psychology postdoctoral fellowship at the ASAP program. Psychologist... ...not limited to experience, education, and other business and organizational considerations. Department: ASAP O/P - Counseling Svcs...

Ladgov Corporation

Protestant Service Music Director & Musician Job at Ladgov Corporation

...Job Description Job Description Job Title: Catholic Music Director Praise & Worship LOCATION: Grand Forks Air Force Base, ND Position: Part-time Duties: Lead music during weekly Sunday Catholic worship services and special events. Conduct weekly...

Robert Half

Legal Executive Assistant Job at Robert Half

...Job Description Job Description We are looking for a detail-oriented Legal Executive Assistant to provide high-level support to c-suite executives in a dynamic and fast-paced environment. This role requires a strong background in legal administration, including experience...

Cardinal Health

Delivery Driver - Pharmacy Associate Part-time Job at Cardinal Health

...business need. What does Nuclear Pharmacy contribute to Cardinal Health? Nuclear... ...therapy. What Pharmacy Services & Delivery contributes to Cardinal Health Responsible... ...owned vehicle Must hold a valid driver's license and have a good driving record...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

YU4xNnFXVlgzcStoSnlyR3RyL3FiYWN2YXc9PQ==