Job Description

We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.

Responsibilities:

• Provide technical support to end users for hardware, software, and network-related issues.
• Identify, research, and resolve a wide range of technical problems.
• Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
• Perform proactive monitoring of computer systems using appropriate tools and utilities.
• Document, track, and monitor incidents and requests to ensure prompt resolution.
• Work directly with users to resolve more complex technical issues requiring additional time and expertise.
• Participate in projects aimed at improving IT services and customer satisfaction.
• Assist in planning and tracking team goals and objectives.
• Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.

Requirements:

• Associate degree (2-year) in Information Technology or a related discipline.
• 2–5 years of experience in technical support or a computer-related field.
• Advanced troubleshooting and problem-solving skills.
• Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
• Excellent communication and organizational skills.
• Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
• Demonstrated ability to work well in both team-based and individual settings.
• Comfortable interacting with a user base with varying technical expertise.
• Intermediate knowledge of infrastructure support components, including:
• Desktop systems, tools, and utilities
• Server operating systems and administration tools
• IT networking and voice systems

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