Job Description
We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.
Responsibilities:
- Provide technical support to end users for hardware, software, and network-related issues.
- Identify, research, and resolve a wide range of technical problems.
- Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
- Perform proactive monitoring of computer systems using appropriate tools and utilities.
- Document, track, and monitor incidents and requests to ensure prompt resolution.
- Work directly with users to resolve more complex technical issues requiring additional time and expertise.
- Participate in projects aimed at improving IT services and customer satisfaction.
- Assist in planning and tracking team goals and objectives.
- Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.
Requirements:
- Associate degree (2-year) in Information Technology or a related discipline.
- 2–5 years of experience in technical support or a computer-related field.
- Advanced troubleshooting and problem-solving skills.
- Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
- Excellent communication and organizational skills.
- Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
- Demonstrated ability to work well in both team-based and individual settings.
- Comfortable interacting with a user base with varying technical expertise.
- Intermediate knowledge of infrastructure support components, including:
- Desktop systems, tools, and utilities
- Server operating systems and administration tools
- IT networking and voice systems
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