LARS Support Specialist Job at SMART TECH SKILLS LLC, Nashville, TN

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  • SMART TECH SKILLS LLC
  • Nashville, TN

Job Description

Job Description

Job Description

Requirements:

  • 7 or more years of experience in application support and workflow management.
  • Proficiency in Zendesk, ServiceNow, or similar ticketing systems.
  • Experience with modifying configurations, permissions, and workflows within enterprise systems.
  • Experience with application-level support, particularly within licensing or regulatory systems.
  • Experience with maintaining detailed documentation and logs in SharePoint.
  • Experience with meeting defined SLAs for ticket resolution and response rates.
  • Excellent verbal and written communication skills.

 

Responsibilities:

  • Manage and resolve LARS and Zendesk support tickets within defined SLAs.
  • Implement requested system changes, update workflows, and modify user permissions.
  • Log all system modifications in the Application Change Log.
  • Provide timely follow-up and maintain communication logs in ServiceNow.
  • Collaborate with QA resources and trainers to ensure complete testing of changes.
  • Maintain detailed, professional documentation for all configuration activities.
  • Provide weekly progress updates on all open configuration requests.
Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

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