Mac IT Service Desk Technician L2 Job at Milestone Technologies, Inc., Bellevue, WA

YTl4MHFHQlIxS1NpTGlURnQ3dnJZNk10YXc9PQ==
  • Milestone Technologies, Inc.
  • Bellevue, WA

Job Description

Job Description

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in Bellevue, WA (One Bellevue Center - 98004)

Pay up to $42.50/hr.

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

  • Be the face of IT to corporate employees in the respective office location.
  • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
  • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
  • Work to improve the procurement and asset management practices for IT hardware and software.
  • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
  • Work with Finance and IT leadership to manage budgets and costs for IT spend.
  • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
  • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
  • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
  • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
  • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
  • Participate in after-hours, on-call support rotation.

Required Skills:

  • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
  • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
  • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
  • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
  • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
  • Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $39.00/Hr. - USD $42.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Tags

Contract work, Work at office, Local area, Visa sponsorship,

Similar Jobs

Lucid Staffing Solutions

Travel MDS Coordinator RN Job at Lucid Staffing Solutions

Job Description Lucid Staffing Solutions is seeking a travel nurse RN Long Term Care (LTC) Long Term Care for a travel nursing job in Roxboro, North Carolina. Job Description & Requirements ~ Specialty: Long Term Care ~ Discipline: RN ~ Start Date: 02/02/2026...

Real Estate Personnel, Inc.

Assistant Property Manager Job at Real Estate Personnel, Inc.

 ...Assistant Property Manager Our client is seeking an Assistant Property Manager with affordable housing experience to support Section 8 / HCV operations and day-to-day property needs. Ideal for someone looking for a growth-oriented role that offers learning, support... 

Cypress HCM

AI Linguist (Sunnyvale) Job at Cypress HCM

 ...AI Linguist Overview: We leverage large volumes of data and state-of-the-art machine learning techniques to understand what our 1B members read and write about on linkedin.com. AI Engineers and AI Linguists work together to impact positively on the LinkedIn feed... 

DallasFort Worth International Airport Board

TEMP Waste/Recycling Assistant Job at DallasFort Worth International Airport Board

 ...Waste & Recycling Technician Under general direction of the Lead Waste & Recycling Technician, responsible for various waste and recycling operations and maintenance functions on the premises of DFW Airport. Performs collection of waste and recycling and completes maintenance... 

Be Free , Inc.

Growth Marketing Associate Job at Be Free , Inc.

 ...strategies to fill the top of the sales funnel with high-quality inbound leads while enhancing brand visibility and leveraging the...  ...stakeholders, including senior leadership subject matter experts, digital marketing, business development and vendor partners to create compelling...