Job Description

Overview Join to apply for the Org Effectiveness Business Analyst role at DocuSign . The Learning + Org Effectiveness Business Analyst is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the L+OE organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact. This position is an individual contributor role reporting to the Organizational Development Director. Responsibilities Provide analytical and project management support for key strategic and operational initiatives, ensuring clear objectives, timelines, and effective execution Collect, analyze, and interpret data related to organizational performance, operational efficiency, and strategic alignment to provide actionable insights and recommendations to leadership and broader team Identify and define key financial and operational metrics to track the success of learning and organizational effectiveness interventions Establish robust data collection and reporting mechanisms to monitor these metrics over time Develop operational models to forecast the potential benefits of proposed initiatives, to support investment decisions and prioritize efforts with the highest potential organization impact Conduct rigorous ROI analysis on implemented initiatives to quantify their financial and organizational impact Partner closely with key stakeholders to align on data, insights and reporting methodologies, and the integration of OE metrics into broader strategic planning What you bring Basic Bachelor's degree in Business Administration, Management, Organizational Development, or a related field 5+ years of experience as a Business Analyst with a strong focus on strategic or financial analysis, ROI modeling, operational improvement, and organizational design Preferred Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels Ability to manage multiple projects and priorities in a dynamic environment Solid understanding of strategic planning frameworks, organizational design principles, process improvement methodologies (e.g., Lean, Six Sigma), and change management best practices Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights Job designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. California: $101,500.00 - $156,750.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary Benefits Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Equal Opportunity Employer DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact accommodations@docusign.com. If you experience issues during the application process please contact taops@docusign.com for assistance. Other Seniority level: Mid-Senior level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Software Development #J-18808-Ljbffr Docusign

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