Job Description

Surface Experts Technician

Do you have a knack for fixing things with your hands? Thrive doing something different every day? You might be the perfect Surface Experts Technician! Complete small repairs daily by applying your creativity and using problem-solving skills.

We Offer:

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Duties:

• In the Field Daily
• Visit 4+ jobsites every day
• Repair damage on the job site while using exceptional customer service to follow up with staff
• Employ your creativity in several settings such as apartments, hotels, commercial buildings, and building sites
• Customer Service and Communication
• Use outstanding customer service to engage with staff and tenants
• Keep progress up to date with notes and updates in our CRM/Dispatch tool
• Reach out to our Support Team on any issue or question
• Follow Repair Process
• Develop an understanding of our own 5-step repair process and use it in the field
• Master each part of your custom-made tool-kit
• Think outside the box to create one-of-a-kind repairs

We are in search of someone with experience in painting. This could be interior or exterior painting, or even painting in a visual art sense. Your knowledge of color and paint application will assist in the color matching portion of the repair process.

Qualifications:

• Practical experience with a hands-on trade Example include any part the construction, manufacturing, or painting process. Personal hobbies could work too!
• Maintenance experience is beneficial but not mandatory.
• Color is a fundamental part of our work, and the ability to understand and manipulate color is crucial for success.

About Surface Experts:

Surface Experts does it all: Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything! We aim to be the "one place fixes all" for any kind of small surface damage.

• Traditional skills meet modern solutions: We deliver high-quality, long-lasting repairs with a smile.
• While many of our repairs are relatively small and straightforward, our competitors always want to completely resurface. Our repairs are often smaller than a dinner plate. This superior alternatives results in satisfied customers and long-term relationships. Our process minimizes materials in landfills while helping our customers save time and money!
• Our repair process needs minimal product usually just 1 to 2 tablespoons allowing our technicians to take everything they need with them in a small vehicle. Our method ensures a clean and smell-free experience, complete in less than two hours.

Vision:

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission:

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

Values:

• Serve Others
• Put Relationships First
• No Jerks
• Be Humble
• Be a Problem Solver
• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve
• Trust the Process
• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

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