Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. 

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary: The Regional Field Canvassing Trainer is primarily responsible for the training and development of Field Canvassers and Field Canvasser Team Leads within the assigned region(s). This role focuses on conducting comprehensive training programs to enhance the skills and performance of canvassing teams. Additionally, the trainer collaborates with the Operations Managers and Sales Managers to exceed revenue targets and ensure the implementation of best practices and standard operating procedures. Key responsibilities include ensuring effective recruitment, thorough onboarding, continuous professional development, and consistent achievement of revenue goals within the region(s).

Essential Duties and Responsibilities:

• Participate in the development, implementation, and delivery of coaching and training plans that support regional and corporate goals and objectives utilizing the Company’s proven canvassing system.
• Ensure Field Canvassers and Field Canvasser Team Leads meet or exceed established sales and quality KPIs.
• Support Operations and Sales Managers with in-field training and development of Field Canvassers and Field Canvasser Team Leads.
• Help identify individual Field Canvassers and Field Canvasser Team Leads development opportunities, provide feedback and recommendations to Sales and Operations Managers, and provide support towards closing identified developmental gaps.
• Identify process deficiencies and inconsistencies and recommend improvements to support a unified and consistent process and customer experience.
• Conduct in-person group training sessions with Field Canvassers and Field Canvasser Team Leads on identified training opportunities.
• Provide focused training on new technology platforms to improve efficiency, data integrity, and compliance.
• Conduct field training with new and experienced Field Canvassers and Field Canvasser Team Leads for quality assurance and training purposes.
• When necessary, directly complete door-to-door canvassing.
• Travel throughout assigned region(s).
• Performs other duties as assigned by supervisor. 

Experience and Minimum Qualifications:

• High school diploma or equivalent.
• 5+ years of experience in direct selling, door-to-door sales, outside sales, retail &/or event marketing or a related field.
• 5+ years of experience in training, coaching, and supervisory roles.
• Ability to translate training documentation into real-world and practical applications.
• Experience managing conflict resolution and motivating others to perform at a high level.
• Ability to frequently travel within assigned region(s).
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver’s license.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). 

Preferred Knowledge, Skills, Abilities or Certifications:

• Prior experience in the direct-to-consumer home services industry.

Travel Requirements:  

• More than 50% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions).  

Physical Requirements:

• Normal office environment and field office/manufacturing/construction environment.
• Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). 

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com .

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