Job Description

Room Attendant

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Room Attendant !

About this location: The Renaissance Asheville is a 278 room hotel located in the heart of downtown Asheville, with plenty of greenscapes and sweeping views of the Smoky Mountains. The Blue Ridge Mountains are the perfect backdrop to explore North Carolina's best kept secret. We welcome guests to discover the unexpected as they journey through our neighborhood.

What we offer:

• Medical, Dental, Vision, Life and Disability Insurance: If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans: Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
• Career Growth Opportunities: We promote from within and invest in your long-term success.
• Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfoliojust for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Why do we need you? To clean rooms, halls, and perform a combination of tasks. This will maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.

What you will do:

1. Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, and vacuuming.
2. Sorts, counts, folds, marks, and carries linens.
3. Moves furniture, hangs drapes, and rolls carpets.
4. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas.
5. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.
6. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
7. Polishes metalwork, such as fixtures and fittings.
8. Washes walls, windows, door panels, sills, ceilings, and woodwork.
9. Empties wastebaskets and cleans ashtrays.
10. Transports trash and waste to disposal area.
11. Replenishes bathroom supplies, bed linens, towels, guest amenities, light bulbs, drinking glasses, and writing supplies.
12. Works with chemical cleaning products to achieve satisfactory cleanliness results.
13. Respond to special guest requests in a timely, friendly, and efficient manner.
14. Required to be always in uniform when working on the property including wearing a name identification badge.
15. Visually inspect room for cleanliness and appearance and signify completion for room.
16. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.

Skills and abilities you bring:

• Understand simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task repeatedly.
• Use hands to lift, carry or pull objects that may be heavy.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Previous experience is a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Schedule & Hours: This is a full time position, 40 hours per week. Physical Demands: Medium work. Exerting up to 20-50 pounds of force occasionally. Requires walking or standing to a significant degree.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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