Job Description

Job Description

Job Description

Senior Systems Administrator, Zendesk

Duties:

• Lead Zendesk technical expertise including administering, configuring and maintaining Zendesk and other integrated technologies that drive efficiencies for our support teams.
• Lead discovery, research, testing, and implementation of Zendesk functionality in order to recommend enhancements to improve business capabilities.
• Empower key business leads and their teams with the guidance, training, and thought-partnership in order to achieve support initiatives.
• Liaise with business stakeholders to drive engagement and adoption of Zendesk across the business.
• Collaborate with Business Ops partners to build technical requirements, facilitate User Acceptance Testing (UAT), and release changes to Zendesk implementations.
• Manage requests from Business Partners for Zendesk access, integrations, and onboarding.
• Maintain Zendesk standards, including change management controls, admin controls, and key performance indicators (KPIs), and upholding security/data/governance standards.

Requirements:

• 5+ years of hands-on technical experience with analyzing, designing, and supporting Zendesk implementations (Support, Guide, Explore, Chatbot).
• Experience with advanced Zendesk Support configuration and platform customization (ex. Triggers, Automations, SLAs, Routing, macros).
• Understanding of Zendesk Product Suite, Database structure, Webhooks, and APIs.
• You can interpret and translate business goals into technical specifications that you can configure on the Zendesk platform.
• Nice to Have: Zendesk Admin Certification

Compensation:

• $80-85/hr W—2

Req ID:

• 36430169

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