Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Starbucks Supervisor directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. As the Supervisor, you’ll work alongside baristas to deliver quality customer service and expertly crafted products, serving as a role model of the operations standards that define Starbucks Experience. You’ll coach and develop team members, maintain an encouraging and energetic work environment, and partner with leadership to support sales, profitability, and compliance goals. In this role, you’ll have the opportunity to positively influence others, grow your leadership skills, and create an uplifting experience for both customers and partners.

What You Will Do

• Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Magic Selling behaviors.
• Train, coach, and motivate associates through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, coaching, and presentation of all food and beverages to Starbucks standards, including proper merchandising and recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.
• Manage scheduling, payroll, and labor productivity to balance customer service needs and cost control.
• Oversee ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals; communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale compliance in alignment with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment, serving as a positive role model for grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks District Managers to ensure operational excellence and promptly resolve customer concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• 6+ months of retail, food service, or customer service experience; supervisory experience preferred.
• Strong leadership, communication, and coaching skills to engage and develop a team.
• Commitment to delivering exceptional customer experiences and resolving concerns effectively.
• Solid organizational and problem-solving skills with the ability to manage multiple priorities.
• Basic business acumen to support sales goals, control expenses, and ensure accurate cash handling.
• Knowledge of food safety, sanitation, and compliance standards; ability to maintain a clean and safe café environment.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• Must be able to successfully obtain Barista Basics, Barista Trainer, and Daily Ops certifications for Starbucks Licensed leaders within introductory period.

Who You Are

• Candidates with a High School Diploma or equivalent are encouraged to apply
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
  • Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
  • May involve reaching above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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