Job Description

Account Manager

Florence software advances cures by helping the world's most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the worldwe're the most widely deployed site workflow tool in the industry. By the end of the decade, we'll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You'll Bring To The Team

As an Account Manager, you will be responsible for managing a portfolio of key accounts, ensuring their satisfaction, driving renewals, and fostering growth opportunities. You will serve as the primary commercial point of contact for our valued clients, understanding their needs, and proactively working to strengthen the relationship. You will work in conjunction with our customer success team to ensure that clients receive the value from their investment in Florence solutions.

If you are a motivated and client-focused professional with a passion for account management, renewals, and driving account growth, we invite you to apply and join our team at Florence Healthcare. Help us continue to build strong client partnerships and make a significant impact on our clients' success

You Will:

• Client Relationship Management:
• Build and maintain strong relationships with existing clients, becoming a trusted advisor.
• Understand clients' business objectives and challenges to align our solutions with their needs.
• Renewal Management:
• Develop and execute strategies to ensure high renewal rates for subscription-based services.
• Monitor contract expiration dates and proactively engage with clients to secure early and multi-year renewals.
• Account Health Monitoring:
• Regularly assess the health of client accounts and identify potential issues or opportunities.
• Collaborate with cross-functional teams to address any client concerns and deliver solutions.
• Account Growth and Upselling:
• Identify opportunities to expand our services and upsell additional solutions to existing clients.
• Develop account plans and strategies for account expansion and growth.
• Client Advocacy:
• Act as a client advocate within the company, representing client interests and feedback.
• Provide clients with insights, best practices, and recommendations to maximize the value of our offerings in conjunction with your customer success partner.
• Reporting and Analytics:
• Maintain accurate records of client interactions, renewals, and account growth activities.
• Utilize data and analytics to track progress, identify trends, and make data-driven decisions.
• Cross-functional Collaboration:
• Collaborate with customer success, customer support, marketing, product, and sales to ensure a seamless client experience.
• Provide feedback to internal teams to improve product/service offerings based on client input.
• Onboard new clients in partnership with sales and professional services to ensure a successful beginning to the relationship.

An Ideal Candidate Has:

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).
• 4+ years proven experience as an Account Manager, Senior Account Manager, or similar role within a SaaS environment.
• Ability to grasp complex technical concepts.
• Exceptional communication, negotiation, and presentation skills.
• Results-driven with a track record of meeting and exceeding renewal and growth targets.
• Proficiency in CRM software and data analysis tools.
• Excellent organizational skills and attention to detail.
• Ability to travel to meet with clients as needed.

We'll Be Extra Excited If You Have:

• Strong understanding of the Healthcare, Life Sciences, or Clinical Trials landscape
• CRO/Sponsor experience

What's in it for you?

• Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
• Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

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